View and export feedback data

Feedback form data is saved by project on the Reports>Feedback page. The Feedback page includes two tabs: one for Page feedback and one for Code reports. You can search feedback data using words from page paths or from messages.

The Page feedback tab contains a table with the data collected from the feedback forms:

• Page: The file path to the page where the data was collected.
• User: The email address of the user who submitted the feedback form, if the user was logged in at the time.
• Value: The feedback submitted depending on the feedback form.
• Message: The message submitted, if a comment box was included.
• Date: The day the feedback form was submitted relative to the current date.
• Status: The status of the feedback, either: New, In Review, Resolved, Archived or Spam.

• Select an item in the table, to view detailed feedback information, including the following additional data:
  • A clickable HTTPS link to the Page where the feedback form was submitted.
  • The Location, or the language-specific highlighted code snippet where the issue was reported.
  • Input to add/update an Internal comment (requires project.feedback.update permission).
  • Additional metadata in JSON format including the platform and user agent information.
  • The reasons the user selected after the initial feedback form was submitted.

The Code reports tab contains a table with the data collected from the code snippet report option's feedback form:

• Page: The file path to the page where the data was collected.
• User: The email address of the user who submitted the feedback form, if the user was logged in at the time. Otherwise, user is Anonymous.
• Message: The message submitted, if a comment box was included.
• Date: The day the feedback form was submitted relative to the current date.
• Status: The status of the feedback, which can be New, In Review, Resolved, Archived or Spam.

• Select an item on the table, to view detailed code reports information, including the following additional data:
  • A clickable HTTPS link to the Page where the feedback form was submitted.
  • The Location, or the language-specific highlighted code snippet where the issue was reported.
  • Input to add or update an Internal comment (requires project.feedback.update permission).
  • Additional metadata in JSON format including the platform and user agent information.

Viewing feedback requires the project.feedback.read permission.

Updating feedback status or internal comments requires project.feedback.update.

Deleting feedback requires project.feedback.delete permission. Deletion is available through the API only; the Reunite UI does not include a delete action.

Users with read-only access can view feedback and status, but cannot change status or add internal comments.

All feedback form data's initial status is set to New.

Users with project.feedback.update permission can update each feedback entry's status to:

• In Review
• Resolved
• Archived
• Spam

You can also filter feedback entries by their status and by date when they were submitted.

To copy the link to a single feedback entry:

• In the chosen entry row, on the right-hand side of the feedback item, click the share icon.

The link to the feedback entry is copied to your clipboard.

To update the status (requires project.feedback.update permission):

• Click the chosen entry's status and from the drop-down list, select a new status.

Users with read-only access see the current status but cannot change it.

To filter feedback entries by status:

• Select one or more status checkboxes.

The feedback table is limited to the entries with the selected statuses.

To filter feedback by creation date:

1. Above the table, click the date picker.
2. Select a period for which you want to display feedback entries:
   • Click the date on the left and select a start date from the calendar, then select an end date.
   • Click one of the available periods.

The table now displays entries for the selected period.

You can export feedback data that matches the current table view, including active filters, search query, and sorting. Exports are available in CSV and JSON formats.

To export feedback data:

1. In the top-right corner of the page, click Export.
2. Select Export as CSV or Export as JSON.

The file is saved to your device.

• Feedback configuration reference - Configure and customize feedback forms with various collection methods and styling options
• CodeSnippet configuration reference - Customize code snippet report buttons and feedback collection for technical documentation