List of sub-processors for our SaaS-hosted service:
| Sub-processor | Location | Description |
|---|---|---|
| AWS | US | For all services, including email service provider, storing and processing of data |
| US | LLM provider for AI search feature and AI-assistant feature | |
| ClickHouse, Inc. | US | Analytics data |
| Auth0 | US | Identity provider for login and registration (for Redocly Workflows only) |
List of sub-processors for our support services:
| Sub-processor | Location | Description |
|---|---|---|
| Fireflies.ai | US | Video conference meeting transcriptions |
| Front | US | Support email and chat |
| US | ||
| Hubspot | US | CRM and email newsletters |
| Rudderstack | US | Customer data platform |
| Slack | US | Internal and optional enterprise support channel |
| SorryApp Ltd | GB | Status page provider |
| Spoke Phone | NZ | Telephone provider |